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Billing-enforcement bugs that drain paying users' allowances faster than their plan promises are becoming a trust problem AI companies can no longer treat as edge cases.
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There were reports of usage draining faster than anticipated for some users over the weekend. We've identified approximately 40,000 accounts that had an inconsistency on which usage limits where the actual usage that was applied did not correspond to their actual selected plan. We are reaching out individually to all these users and have corrected the issue. If this affected you, we'll add credits to your account. Sorry we got this wrong.Read original on X
Usage limits wrongly applied to 40,000 accounts
Usage limits applied incorrectly to 40,000 accounts
Usage limits applied incorrectly to 40,000 accounts
Usage limits applied incorrectly to 40,000 accounts
Usage limits wrongly applied to 40,000 accounts over the weekend
Usage limits wrongly applied to 40,000 accounts over the weekend
Usage limits wrongly applied to 40,000 accounts over the weekend
Usage limits were wrongly applied to 40,000 accounts
Usage limits were wrongly applied to 40,000 accounts
Usage limits were wrongly applied to 40,000 accounts
Usage limits were wrongly applied to 40,000 accounts
Usage limits were wrongly applied to 40,000 accounts
Usage limits were wrongly applied to 40,000 accounts
Usage limits were wrongly applied to 40,000 accounts
Usage limits were applied incorrectly to 40,000 accounts
There were reports of usage draining faster than anticipated for some users over the…