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A live stress test of how far consumer companies will push customers before removing human support becomes a churn risk
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Meta removed human support from Instagram, it’s AI support only for paying customers. Which is a decision, but OK. But the AI support doesn’t work. As in, at all. So I pay for a product with no support, no way to report this, and no way to get a receipt event FMLRead original on X
Meta leaves paying Instagram users with broken AI-only support
Meta leaves paying Instagram users with broken AI-only support
Meta leaves paying Instagram users with broken AI-only support
Meta leaves paid Instagram users with AI-only support
Meta removes human support from paid Instagram accounts
Meta removes human support from paid Instagram accounts
Meta replaces human support with AI for paying Instagram users
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PayPal and Epic Games warned Justice Department officials that a settlement could leave Apple's restrictions on rival apps and devices largely intact.
The top-scoring Muse model in Cursor's own benchmarks arriving in a widely used coding tool extends Meta's distribution push into developer workflows.
The lab says it hit its frontier-model goal just over a year after founding, then released the weights openly.
Giving away frontier-class weights for coding and agent work signals how Meta now competes: free distribution over gatekeeping.